Hotel Reception 1: Into the deep end

I had my first day as a stagiaire (placement worker) in a hotel as a receptionist.

I was shown the desk and told to answer the phone. Then, the boss walked off without telling me how to check in/out guests. I didn’t understand a caller so he asked me if I spoke English which I had to reply to in English.

Someone from the restaurant came up to the reception with money for their meal but I had no idea how much it cost and the serving staff couldn’t be bothered to help out. Finally, the boss had to take his money.